Change subcription on Black Friday

[Marko1202]

Hello

I've changed my subscription for me and my wife on Black Friday deal, as 34CAD for 40GB data for me and 29CAD for 10GB data for her. However, when the renew date came, those promotion plans were not applied to our account! May I ask what happened ? Black Friday deal is just a joke ?

[will13am]

Lucky you. I did manage to update some but not all of my accounts.  I asked support to help with one account I could not get to work, came out empty handed.  Very frustrating. 

[waggs]

I tried to do the same thing and it didn’t work. I also didn’t see it updated in my plan. I contacted support and they manually changed it on their end for me. 

[softech]

@Marko1202 both account didn't renew with the plans you want?? 

[Handy1]

@chr15  The only confirmation one gets is checking the subscription add on page for current plan and upcoming plan and on the payment page is better for more details in my screen shot I sent below 

[chr15]

@hTideGnow @Phil_Adelphus 

That's my bad! I would've just assumed any type of account change would be confirmed by email so there's something written. 

[Phil_Adelphus]

@chr15   I don't think PM sends an email confirmation, at least I don't remember ever getting one.  I always take a screen shot just in case.

[hTideGnow]

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@chr15 wrote:

hi @Marko1202 

Do you have an email confirmation of your subscription change? Or any kind of confirmation that you changed your subscription?

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HI @chr15 

there is never an email to confirm schedule plan change

[chr15]

hi @Marko1202 

Do you have an email confirmation of your subscription change? Or any kind of confirmation that you changed your subscription?

If so, you can start a ticket with @CS_Agent below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Marko1202  The 10GB for $29 was for new activations as for the 40GB $34 plan check your payment page should still be there unless you have screen shots showing the plan and date was set to renew you can show that to support as proof and hopefully they can make right for you 

Link to support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @Marko1202 

you schedule a plan change to have it change on renewal but it didn't change?  Login My Account again using Incognito/Private/Secret mode to confirm once more , to rule out a browser cache problem

If same,  please submit a ticket with CS Agent here and have them to manually change it for you
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437