Change email address

[ivararroway]

Hello. My name is Ivar x. My email address is 

I would like to change my email address in my account by I cannot. My current email is . I would like to change it to   so that you can send my payment details or other information about my payment or accoutn to my gmai... 

Edit by Dunkman: removed personal information

[darlicious]

@ivararroway 

Welcome to the community!

You have already been given the info on how to contact customer support to change your email on your self serve account. Public mobile sends surprisingly few emails to its customers. Your welcome email  will have been sent to the email you activated your account with...it contains your account number and some other pertinent pieces of info about your activation.

More often than not when pm sends out an email to its customers its by mistake. They sometimes send you an informative email reminding you to pay and reactivate your account before 90 days or it will be cancelled and deactivated or to update your autopay card as its about to expire. But these are very YMMV.

If you sign up for deal alerts you may get targeted offers, be informed of special promotions like the "more is merrier" holiday gifts or get migration offers from telus or koodo. For the more important messaging from pm expect it via text message usually from 611 but pm uses several short codes to communicate with its customers including but not limited to 100, 5129, 5179, 4911 among others.

611 will send you texts that:

• Remind you of your upcoming renewal date and payment.
• A successful payment and/or renewal.
• Rewards successfully being applied to your account.
• Cha-ching! When you have succeeded in referring a friend to pm.
• Or a heads up text when a referral has suspended their account via lost/stolen.
• When you have used 75% and 95% of your data.
• On limited plans when you have only 10 minutes or texts left in your plan.

The list goes on....

That vast majority of what you need to know about your account you can find yourself in your self serve account. Public mobile doesn't really manage your account...you do!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[BKNS27]

@ivararroway 

Only CS_Agent PM staff can help you change your email address. Just private message them but you will require to answer all security questions.

[Meow]

@ivararrowayPlease remove your personal data from your post. This is public forum and only customers like you visit it (no PM staff here at all).

To change email you have to contact agent:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[softech]

@ivararroway   Yes, you cannot change email address (username for my account) yourself.  You have to open ticket with PM Support to have them help to make the change. 

Also, what kind of information you need them to send?  You meant invoice?  If so, you will need to open a ticket wit PM as well.  You can talk about this on the same ticket, I guess

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[dabr · Accepted solution]

@ivararroway   First use the downward arrow on your post and remove your emails address from it as this is a public forum.

To change emails for your self serve account, you need to submit a ticket to customer support via the chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437