Change credit card

[Baglady]

Your system will not allow me to change my credit info . so that I can make my payment to resume my phone service

[Meow]

Try using app and give permission to location. Some claim that worked for them.

Try to use computer with clean browser, clear cookies, use incognito mode.

[softech]

@Baglady 

Since you already done once and failed, wait an hour and try again.  try using BOTH browser and Public Mobile App, some reported they have success after trying with the different method to access My Account. 
When you test with browser, try using Incognito mode
When you test with app and if app was already installed, uninstall it first, clear the cache for your default browser on the phone, then reboot the phone and reinstall the app.  Also go to App settings to Allow Location and try. 

Also, while PM is not sending name/address info to credit card for posting payment, it looks like they still have some kind of validation now when updating new credit card.   So, make sure you have the correct address and postal code on your My Account's Profile and match those on your credit card.  Also, check the name on your profile.  If you have a very long name, maybe try shortening it with initials.

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there  

[hTideGnow]

HI @Baglady 

wait an hour and try again using the PM app, make sure that location permission is granted and that app cache is deleted before accessing the account. 

if still does not allow you, you will be better to get a voucher from Shoppers Drug mart and load the voucher using *611 to resume the service first