Change account email address

[Duke-21]

I am trying to change "my account" email address.  system asks me to log in to create a ticket.   It won't let me.   It keeps saying login error.   Reset password, no change.   Created another account with different email address.....still can not log in to submit a ticket.

[softech]

@Duke-21 and you entered your Community username Duke-21 with correctly password?  

I think just message PM support to open ticket then  

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Duke-21]

It wont allow me past the community login

won't let me log into community

[softech]

@Duke-21 there are 2 credentials to enter, the first one is the Community login.  At the end , yiu have a choice to use My Account login or PIN, pick PIN there

[Duke-21]

where do you select that?

[computergeek541]

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@Duke-21 wrote:

I am trying to change "my account" email address.  system asks me to log in to create a ticket.   It won't let me.   It keeps saying login error.   Reset password, no change.   Created another account with different email address.....still can not log in to submit a ticket.

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I also haven't had much luck using Self Serve credentials to submit a ticket.  Use the option to use account PIN for account verification.