Certified pre-owned phone issues

[Habb]

Having issues with a certified pre-owned I-Phone 8 bought in March? How to proceed?

[CountyDownIeUk]

In hindsight. Will an Apple store run diagnostic for you.  Should be no cost. 

[CountyDownIeUk]

Is it Telus or Mobile Klinik that is owned by Telus?

What direction have you had from a CSA?

@Habb 

Any one gone through the experience. No...but Telus does treat you very decently. 

Over our years we have bought a few refurbished electronics.....lesson learned......we never buy  refurbished “any thing”. Either pay full price or shop for second hand. While others will disagree with me.....all*  of my iPhones I have bought off of Craigslist, and I do have a list of questions, a list of IMEI checks, and I must buy at the sellers residence. 

*Lately we buy from family when they get new phones on their contract. 

[softech]

@Habb you need to first open a ticket with PM to arrange.  

For CPO related issue, you have to message them directly 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Habb]

Bought an I-Phone 8 CPO from Public in mid-March & having issues. 

Looks like I have to seek out a Telus centre for repair.

Anyone here who has gone through this process & if so, their experience?

[Habb]

Looks like I have to seek out a Telus centre for repair. Anyone here who has gone through this process & if so, their experience?

[JL9]

I believe you ar eoutside the refund window but still within the warranty, they will direct you on how to get it serviced from here. 

[Yummy]

 https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[hTideGnow · Accepted solution]

Hi @Habb with CPO issue,  you cannot open ticket with Chatbot.  Chatbot s broken for that type of ticket.  

Just open via direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[RossN]

@Habb 

hi contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply