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Call issue / Ottawa Centerpoint Area

MIsmailSalam
Great Neighbour / Super Voisin

Is there anyone else in Ottawa experiencing issue with calling and receiving calls?

I can text but can't call . The issue is only in my area.or same in other Ottawa areas?

8 REPLIES 8

RossN
Mayor / Maire

@MIsmailSalam hello yes there seems to be quite a few issues in that region try manually putting your phone in 3g mode you may want 

to contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

 

hairbag1
Mayor / Maire

Here's what they're saying about outages in your area...

The latest reports from users having issues in Ottawa come from postal codes K1A.

Meow
Mayor / Maire

If you have opportunity to walk, take a stroll and see if other areas in vicinity have same issue.

To check for outages see here:

https://www.telus.com/en/nt/outages?linktype=ge-footer

tweakthis
Great Citizen / Super Citoyen

It's all good in Kanata, K2L area.

Seaglz
Great Neighbour / Super Voisin

Yes! I have the same problems. They just keep telling me to reboot my phone. That has about a 40% success rate.

jor123
Model Citizen / Citoyen Modèle

Could be another sign of the deterioration of the 3G network for voice calls. It's definitely getting worse and worse in NL... we need voice over LTE on PM. 

@jor123 VoLTE, all the hints are leading to some good news soon.  Let's hope

jor123
Model Citizen / Citoyen Modèle

Yeah, hopefully.