Certified Pre-owned phone

[GlennTheriault]

I ordered a certified preowned phone. I received the phone but not the SIM card that was supposed to be included with it 

[HALIMACS]

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@GlennTheriault wrote:

I ordered a certified preowned phone. I received the phone but not the SIM card that was supposed to be included with it 

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@GlennTheriault 

Could the SIM card be IN the device?   (agree, it probably shouldn't be, but worth a look...)

Was there no SIM card packaging with the device at all?

I'd request that Public Mobile courier one to you since you've already waited for the device to be delivered and you shouldn't have to wait excessively long for the SIM card which should have accompanied it.

[Luddite]

@GlennTheriault  Well that's annoying. If you're trying to open a new account, let us know area where you live; a member may have spare.

[Triguy]

You can send a moderator a private message. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

You can try to open a ticket with the Mod

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://widget.telus.tiia.ai/publicmobile/publicmobile.html    then type "Submit a ticket", select Account-specific issue, then select I need a human now.  Follow the prompts to submit a ticket. 

1. Or you can Send a private message to the moderator here:   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr · Accepted solution]

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@GlennTheriault wrote:

I ordered a certified preowned phone. I received the phone but not the SIM card that was supposed to be included with it 

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@GlennTheriault    You'll need to contact moderators to ask about the missing SIM.  Submit a ticket via chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option, if problems with submitting ticket, is to private message Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437