Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[Maren666]

Same. Sometimes toggling airplane mode works. It would be nice if we got reimbursed for time without data, wouldn't it? 🙄

[DUpward]

Same issue ranging from downtown to airport on May 28. Restarted the phone with no luck. Eventually switching the e-sim off and on seemed to resolve the issue for now.

[emkon]

I'm having the same issue around Toronto since Monday.  I'm not moving, but randomly every 10minutes to 12 hours, my data connection drops and sometimes cellular connection as well.  None of the fixes have worked and I have to turn on Airplane mode and turn it off. I coincidentally got a great offer form Rogers to move back to them yesterday and if this issue continues past today, that's my next "troubleshooting" step.

[Joe_Crushy]

Same here, when my signal gets low my phone switches to 3g then won't reconnect to lte or 5g when signal comes back, have to reboot or airplane mode for 10 seconds or so, very annoying about 4 days or so now.

[Sansan]

Toggle airplane mode and restart your phone.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[Sansan]

Please see a message posted by Public Mobile today regarding this issue.

Toogle airplane mode and resart your phone. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[Hattie]

over the last week or so I have noticed my internet service is working  intermittently.   It seems random, no idea why just no bars and phone says no internet.       Have been on Public for a few years and never had issues.   Is there a service break happening 

[Cbondoutdoors]

No direct response - they did release a post covering the topic stating that their internal team “looking into it” and to “restart your phone, or toggle airplane mode on, wait 30 seconds, then off again” to bring your data back in the meantime. Doesn’t sound super promising yet, only time will tell. 

[Kidabrmi]

Have to restart my iPhone to connect to public mobile data when there’s no wifi connection.

[Kmf4]

I did submit a ticket about the issue. So far though, no luck with solution given to me to try.

[Nonicknamepleas]

Okay, thanks a lot for the reply. I was going to buy an eSIM to see if that helps, but maybe I'll wait if they are working on a fix.

[JustinDDD]

having all the same issues over here in stratford. Everyone i know has been having issues.

[Teresa17]

I've done it 5 times it works for a minute then stops again. Very frustrating 

[Jonathanmel]

I have done that multiple times too, as soon as I connect to wifi at home and drive to work, I don't have data once again unless I turn on and off flight mode as I said earlier. Resetting and rebooting and everything else doesn't fix the issue at all. 

[Chefman]

I had this issue today.  turning on/off airplane mode works!

[Kapz]

Hey, I'm experiencing the same Downtime 

[porcupine]

Try rebooting your phone it worked for me 

[hTideGnow]

hi @MargCz 

please update your post to remove the personal info.  We are just customers here

For the data issue, there seems to be problem with Mobile data in some area.  PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

Start with Reboot phone and click Reset network settings

If same, please report your issue on the announcement link I provided above

[MargCz]

Hi.

I'm not getting data for last 2 days. Please, rectify the problem.

My name: Mxxxxx Cxxxxx

Phone number: 647-xxx-xxxx

Email: xxxxx@xxxxx.com

Edit by Dunkman: removed personal information

[hTideGnow]

hi @Nonicknamepleas 

There seems to be problem with Mobile data in some area.  PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

Start with Reboot phone and click Reset network settings

If same, please report your issue on the announcement link I provided above

[Nonicknamepleas]

Recently, within the last couple of days, my data connection will drop in areas I know I have signal and data. It seems to be random and it won't come back online no matter what unless I enter airplane mode to reset it. I've tried resetting all kinds of settings. I'm not sure what else to try or if I need a new SIM card.

[yeej]

@B-m , I had the same issue.  I turned Airplane mode to ON, waited 30 seconds, then turned Airplane mode to OFF.  My network was able to re-establish connection after that.  Good luck.

[That_Guy]

Last couple of days my mother & I have had no data on Samsung phones until power cycled. My father with Pixel has had no issues. Is this device related?

[rask5]

Started earlier this week. It was intermittent. A phone restart or switching network mode from Global/LTE only to LTE/HSPA/GSM would help. 

As of the time of writing this, the issue is persistent. 

Location, all across Kitchener-Waterloo. Did not help when I drove across from Kitchener Downtown to Waterloo, St Jacobs and back. 

Phone signal bars appear normal. 

Phone reboots and airplane mode, turning data on/off does not help. 

[hTideGnow]

Hi @B-m 

There seems to be problem with Mobile data in some area.  PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

Start with Reboot phone and click Reset network settings

If same, please report your issue on the announcement link I provided above

[B-m]

My mobile data is not working. Its very unreliable, even long text messages won't load. If I turn my phone off and on again it works briefly but then shut off again.

I've gone through the troubleshooting with the chat bot and none of the things worked. 

Im very displeased with my service and am considering switching to another provider.

[Arctic_Angel]

It's crazy to me that you're still lying about this as it's very obvious everybody is having the same issues. Please stop giving false hope and instead redirect everyone to the mega thread that is addressing this as a widespread issue.

[slusagm]

it can be fixed by Reboot the phone and Reset network settings. If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

[Caroline1410]

---

@NDesai wrote:

@Caroline1410 Seems like an unconfirmed outage for some people. Rebooting phone seems to help some people. 

---

I did it, but it didn't work. Data was unstable yesterday, but today hasn't worked at all.

[NDesai]

@Jonathanmel You're not alone! Many are experiencing this issue at this moment. PM is looking into as we speak. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...