Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[hTideGnow]

hi @JordanK3 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

hi @alemarcohen 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[alemarcohen]

None of my 4 family members has had data for almost 5 days. Tried all the suggestions and tips. Nothing worked. We are in the Halifax, nova scotia area. Please help

[alemarcohen]

Same here, no data

[Anerkons]

Since I ported to PM on a 5G plan my data has been spotty. When I’m at a store or mall I usually find and use their WFI . Sometimes I wonder why I pay for 5G data plan since I’m mostly on WIFI. 
However to be fair, I’ve  experience the same spotty data problem even when I was with Bell.

[3033]

And I'm on the north shore of PEI. 

[3033]

That is about the same for me.  It was Public Mobile service was great, until two days ago and it's pretty much gone.  ( A few random moments it works, but generally, not working). 

[AdeleBrake]

I can't connect at all.

Considering I depend on Hotspotting at home to watch TV or use my laptop for work, this is ZERO STARS, do not recommend territory.

[RayB234]

I am also having an issue with data connection. Full service, can call and send SMS but no data connection. Sometimes it will trigger for a few minutes but then right back to no connection. Tried rebooting phone, resetting connection setting, nothing is working. 

[Arctic_Angel]

Im a student at UPEI in Charlottetown and have great service. It's just the last few days Public Mobile's data service has died

[Officejet0071]

I’m also having the same issue my mobile data was very very slow initially now doesn’t work is it down ?

[3033]

I did all of that.  When I changed to LTE from 4 G it now works.  However, there is no guarantee it will stay. 
My husband's phone is also with PM, and his phone has an identical issue.  I did all you suggested on his phone and it 'didn't' fix his issue - no data coverage.  
Could it be the area we live in?  We relocated several weeks ago to PEI>. Do you have decent coverage here?  Could that be an issue??????

[porcupine]

Did you reboot your phone, also reset your network settings if you did you need to contact an agent for help 

[palguire]

I'm having the same issues. Sometime rebooting has worked but now it's not.  I also have done all the resets and tricks everywhere and nothing is working.
Hope they fix whatever they changed soon.

[NolanBeatty]

Seems like I'm not the only one experiencing this issue. Can someone please provide an answer/support to resolve the issue. No data service for a week or more.

[Cbondoutdoors]

Just recently (within the last week or so) started having issues with the data dropping off - no 5G, LTE or 3G, just shows the service bars. The phone needs to be restarted fully to get it back. Thought maybe it was a phone issue but another PM user I know has been having the same issue on their phone as well. Anyone else having this problem or find a way around it? Thanks!

[JordanK3]

We have 2 accounts with PM, both have been experiencing network problems this week.  Is this a system wide problem?  Able to reconnect after restarting phone or toggling airplane mode

[Anerkons]

From the exact same location, at times I have no data at all or it fluctuates between 5G and LTE and have even noticed 3G. 

Since towers are shared, I’m wondering if all carriers would experience Data down at the same time? Could  solar flares be possibly the reason? 

[slusagm]

Not regular occurrence, just an ongoing data issue this week.  It will be fixed soon 

Try Reboot phone and Reset Network Settings

  If still loss connection, try changing network mode to 4g or LTE and reboot phone once more 

[Kaylyn]

For the past couple days now, both my husband and my phones data won't stay connected. It just randomly disconnects, not allowing RCS messages to send. It comes back temporarily if we restart our phones, or turn airplane mode on/off, but then disconnects quickly after we've put our phones away. 

Is this a regular occurrence? I've done all of the trouble shooting recommended by public mobile and nothing is fixing the issue.

Any hints at what may be happening and how we could resolve this?

[slusagm]

Try Reboot phone and Reset Network Settings

  If still loss connection, try changing network mode to 4g or LTE and reboot phone once more 

[kgriffin]

Hi there,

For the past couple of weeks, my cellular data has not been working. I am not able to send texts unless I am connected to wifi. Can you please look into this for me?

Thanks

[slusagm]

Try Reboot phone and Reset Network Settings 

If still loss connection, try changing network mode to 4g or LTE and reboot phone once more 

[3033]

I had your support yesterday.  Data was not showing up on my phone and I couldn't access it.  The service person got me up and running.  This morning, my phone has 'no data available.  I need support, please. 

[Ryburne]

I have done that 2 times already and it works for about 1 hr then nothing

[ShanC79]

Yeah, north of Toronto area here it's been down hours now since early morning (who knows since what time), as it's almost 8am here now and still down for all text and 5g data (phone calls work)

[slusagm]

Reboot phone and Reset Network Settings and it will work

[ShanC79]

fix iiiiiiiiiiiiiiiiiiiiitttt

[slusagm]

@Ryburne @Arctic_Angel @Gaynor @JustinCr3dible @TK421 

Reboot the phone and Reset Network Settings and it will work

[Ryburne]

Same here in halifax zero data no help from public mobile