Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[IkainthY]

Thanks for your reply.  When porting out and moving to another provider they ask for account # and password - where would I find the password please

[Mio2]

My phone has had no internet service since Sunday 24 may, I'd like to know what's wrong with the service, as I need to use the internet when I'm out. Please let me know.

[Dunkman]

@SYDNEYPLETT 

Public mobile network teams are working on the issue. It is a high priority item. Supposedly, it is affecting a minority of PM customers. 

Official recommendation is to try rebooting your phone.  If that does not work, submit a ticket for customer service agent help. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

PM likely will be making an announcement soon once they figure out what is exactly happening and the timeline on the fix. 

[Tim_oh]

Having the same issue. Thought it was my phone but then looking here I see others with the same problem. Hoping PM fixes soon. Maybe this is a koodo move as in move to koodo post paid and you’ll have less issues. Lol

[Dunkman]

@IkainthY 

As you can tell, several customers are having the same problem. Public mobile is aware of the situation and working on a fix. This is affecting a minority of PM customers. You can try to reboot your phone.  If that does not work, you will need to contact customer service agent via the ticketing system. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can get your account number from your self service account. Need to login from a computer via Wifi. 

[PopcornHead]

Same issue here in Southern Ontario. I wish they would at least say there is a problem and that they are working on it. As it is obvious something is going on. By not saying anything seems like they are ignoring there customers, and will probably starting losing them soon. I wonder if the say issue is for Koodo and Telus customers since they are on the same network. Or is it just Public Mobile customers.

[SYDNEYPLETT]

It never happened before and I’ve been at public for about 7 months or so.  It’s very disappointing.  But I’m hoping it will be fixed soon.  

[TK421]

My whole family switched about 3 weeks ago - does this happen with Public Mobile frequently?  if we cant sort it out before the end of this billing cycle we'll switch.  Already missed a Dr. appointment yesterday in a different city because couldn't navigate with maps as I hoped to.  got lost for a bit and was late.  Need a reliable service, and was hoping this was going to be the one.  

[Jaydenr]

I wish they would send out a notification explaining the situation so everyone was aware and we knew how long it'd take to fix.

[IkainthY]

I want to obtain my account # and password to transfer out so I can use my phone like normal providers.  Where do I find this information.  The least Public Mobile can do is not treat Customers like hostages by not even letting them transfer out

[PopcornHead]

I have had this issue since Monday and even if this kind of outage happens to any carrier they should at least communicate there is a problem and that they are working on it. By saying nothing is not helpful to there customers.

[Jaydenr]

I have been having the same issues for the past few days. I even reset my networks on my Iphone and still no luck. My service has now been cutting in and out as well. I have tried to find a solution, but have had no luck. It is so frustrating. 

[IkainthY]

Why is that I have had no service/data for over 24 hrs and no one will reply to help.  Of course, Public Mobile is super in that they have Never offered telephone contact to their CS.  This is even more interesting in that the App will not work on my phone because there is no data/service

[PopcornHead]

I have been having the same issues since Monday May 25, 2026. Restarting, powering off phone, airport mode on and off have only fixed it temporarily. Submit a ticket and see what they say.

[SYDNEYPLETT]

Do you think they will fix the issue anytime soon? Thanks anyway!

[hTideGnow]

hi @Padrinho 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Padrinho]

It was working fine this morning around 7:15 am and for the last few hours it doesn't work anymore.  I have power cycled my phone, turn on and off airport mode, as well as reset my network settings.  What's going on with your service?

[hTideGnow]

hi @SYDNEYPLETT 

this kind of outage will happen to any carrier.

for now, Reboot phone and click Reset network settings.  It works for me.  But it is true it might lose connection after some time, and you will have to do it again

[grahamriddell1]

Ontario the same....all 4 family members....thinking maybe time to switch companies

[SYDNEYPLETT]

I have this problem tat each time I take my phone out of my pocket the cellular data is disconnected and I have to toggle airplane mode then it works until I turn my phone off.  It’s very annoying and the worst part is I’ve heard of over a dozen people locally having the same issue some even having no internet at all which doesn’t work for a business.  If the issue will not be fixed soon a lot of people will leave.   

[Red2942]

Same issue in NL. Both my phone and my spouses phone continually lose the data connection. Typically when moving from wifi to cellular or within an area with poor signal reception. Restarting phone or temporarily toggling airplane mode on/off will fix it, until we move through a low service area or in and out of a wi-fi area again. First noticed the issue on Monday the 25th.

[hTideGnow]

hi @Anerkons 

maybe Bell would have the same problem?

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

hi @JordanK3 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

hi @alemarcohen 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[alemarcohen]

None of my 4 family members has had data for almost 5 days. Tried all the suggestions and tips. Nothing worked. We are in the Halifax, nova scotia area. Please help

[alemarcohen]

Same here, no data

[Anerkons]

Since I ported to PM on a 5G plan my data has been spotty. When I’m at a store or mall I usually find and use their WFI . Sometimes I wonder why I pay for 5G data plan since I’m mostly on WIFI. 
However to be fair, I’ve  experience the same spotty data problem even when I was with Bell.

[3033]

And I'm on the north shore of PEI. 

[3033]

That is about the same for me.  It was Public Mobile service was great, until two days ago and it's pretty much gone.  ( A few random moments it works, but generally, not working). 

[AdeleBrake]

I can't connect at all.

Considering I depend on Hotspotting at home to watch TV or use my laptop for work, this is ZERO STARS, do not recommend territory.