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Cellular service not working

Gaynor
Good Citizen / Bon Citoyen

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

132 REPLIES 132

Try Reboot phone and Reset Network Settings 

If still loss connection, try changing network mode to 4g or LTE and reboot phone once more 

3033
Great Neighbour / Super Voisin

I had your support yesterday.  Data was not showing up on my phone and I couldn't access it.  The service person got me up and running.  This morning, my phone has 'no data available.  I need support, please. 

Ryburne
Great Neighbour / Super Voisin

I have done that 2 times already and it works for about 1 hr then nothing

ShanC79
Great Neighbour / Super Voisin

Yeah, north of Toronto area here it's been down hours now since early morning (who knows since what time), as it's almost 8am here now and still down for all text and 5g data (phone calls work)

slusagm
Mayor / Maire

Reboot phone and Reset Network Settings and it will work

ShanC79
Great Neighbour / Super Voisin

fix iiiiiiiiiiiiiiiiiiiiitttt

@Ryburne @Arctic_Angel @Gaynor @JustinCr3dible @TK421 

Reboot the phone and Reset Network Settings and it will work

 

Ryburne
Great Neighbour / Super Voisin

Same here in halifax zero data no help from public mobile

Gaynor
Good Citizen / Bon Citoyen

@CS_Agent are you all monitoring? 

Arctic_Angel
Good Citizen / Bon Citoyen

It's the first time I've ever had this happen in 6 years of using public Mobile. I have the same problem hoping it gets fixed before I swap to a different provider

JustinCr3dible
Great Neighbour / Super Voisin

Both my and my wife's cell data connections stopped working, only restarting would restore to LTE and I'd get great speeds despite only being on a slower 4G plan. Something is definitely going on with the network. 

TK421
Great Neighbour / Super Voisin

Same here in NB - all 6 of us in our family.  None of us could connect, and restarting our phone once worked for a couple of minutes.  Very frustrating.  Please tell me this won't keep happening.

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