Cant get incoming calls

[Soniajoel]

I have paid total of 45 dollars for the unlimited calling texting canad awide and i cannot get any incoming calls i do not understand the girl at walmart were very ignorant i have to go back there three times it was a gorrible expierence and it seems I cant get through to anyone to help me 

[srlawren]

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@Soniajoel wrote:

I can call out and i can text from PB but my fido phone gets all my incoming calls sorry im new to this i dont quit get it 

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@Soniajoel it sounds like you have a failed port.  Please see the info below on how to get help with this issue:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
• The number you want to port, Public Mobile sim card number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Soniajoel]

I can call out and i can text from PB but my fido phone gets all my incoming calls sorry im new to this i dont quit get it 

[Soniajoel]

yes i wanted the 40 one text alk data but it didnt work out like this and im not getting any phone calls the girl put my sim card number in where my old account from fido should have went but she didnt now i cant fix it and if i get a sim i loose my money again and i really need to keep my number i have a business and this si not good for it i dont know what to do 

[will13am]

@Soniajoel, what plan did you get?  $45 is rather expensive for a talk and text plan.  At that price, there should be data included.  Right now the "favorite" plan among new customers is $40 for Canada wide calling, unlimited text, 4.5GB 3G data.  This plan seems to be a magnet for Koodo migration offers also.  

[Anonymous]

@Soniajoel, If you did port (transfer) in a number, and it was from a major cell carrier, it should usually take less than 2 hours (usually much less than that).  If that's your case, and it has already been a couple of hours, then your port is stuck.  In that case, you will need to contact the moderators and ask them to get things fixed up for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

BTW, if you are porting a number from a landline, or a VOIP service it takes MUCH longer (days, weeks) for a transfer.

[popping]

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@Soniajoel wrote:

I have paid total of 45 dollars for the unlimited calling texting canad awide and i cannot get any incoming calls i do not understand the girl at walmart were very ignorant i have to go back there three times it was a gorrible expierence and it seems I cant get through to anyone to help me 

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Is Walmart rep port your number to your $45 plan?

If yes, it may take a few hours to completely porting your number to PM.

You can continue to use your old SIM card until it is completely dead.

Then, your number is completely ported to PM and you can start using your new PM SIM card then.

[KMG]

Does any part of your service work?  Did you just port your number over?