Cant connect to data

[Juliaskinner80]

I pay for 1 GB of data a month. It's worked for the last 3 months. I can no longer connect to it. I've tried fiddling with the settings on my phone (Samsung s8) and still cant get it. Any ideas on what the issue maybe. It's not used up as I just started a new bill cycle and i havent switched phones. 

[GinYVR]

@Juliaskinner80Can you swap your SIM card with another phone to narrow down whether it is a Public Mobile issue or a phone issue?

[hairbag1]

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@Juliaskinner80 wrote:

I pay for 1 GB of data a month. It's worked for the last 3 months. I can no longer connect to it. I've tried fiddling with the settings on my phone (Samsung s8) and still cant get it. Any ideas on what the issue maybe. It's not used up as I just started a new bill cycle and i havent switched phones. 

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Log into My Account / Plan and Add-ons /  Lost-Stolen...click Suspend service then log out for a moment. Log back in, repeat steps but Resume service, then log out again. Restart phone. Let us know if this works.

[geopublic]

@Juliaskinner80  Make sure that you data reset properly after you plan renewal. Access your selfserve account and make sure the data counter is displayed on your landing page. If not, and you are sure it wasn't used up then submit a ticket.

[YVR]

Anything change on you phone recently?  New software update?

You mentioned that you have looked at the settings. Have you checked the APN settings to ensure that it is what is needed for Public Mobile.

Try power cycling the phone after doing lost phone then found phone in self serve