Cannot login to PM app on new iPhone

[jsleeuw2]

 

 

[Anon_123]

I notice the message at the bottom of your screenshot mentions an unstable wifi connection. Have you tried logging in on a different wifi network?

[Socrates8567]

With an iPhone, delete the app, turn off the phone, wait a minute, restart the phone and redownload it. Then try to log in again. According to your picture, your wifi connection wasn't good. Make sure you have good internet to download and use the app.

If you still need help from a csa, reach them here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[jsleeuw2]

Thanks for your reply. I’ve restarted the phone snd re-installed the app multiple times. 
Yes, I understand that I need to use the app to install the eSIM, but, yeah.. See the above

[jsleeuw2]

Untrue. Emails are not sent

[hTideGnow]

hi @jsleeuw2 

try uninstall PM app, restart iPhone and then reinstall

and for the eSIM, you need to login App to buy new eSIM for this new phone.  Login PM app, go to Account, then Purchase sim card and choose eSIM

[jsleeuw2]

Also, no email was sent for eSIM info. I’m stuck with PM account that I cannot use on new phone