Cannot log in to pay, no service, old credit card switched numbers

[Zzc]

I reset my password multiple times. It says there’s an error when I try to login.

I had service up until three days ago, I can’t get into my account I need to update my payment info because my card was lost and the number changed.

[EwelinaG]

I have had problems with the same thing. I was needing help with that too.

[hTideGnow]

HI @Zzc 

try the Incognito/private/secret mode to reset password and login first

[Zzc]

I need to switch plans as-well, I need to log into my account I’m not sure why it’s so difficult I’ve tried on multiple devices

[hTideGnow]

HI @Zzc 

please try reset password and then login all using Incognito/private/secret mode on your browser

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

And if the payment day is around and you cannot wait further, please buy a voucher from Shoppers Drug mart and then load the voucher using *611.  Load the voucher before renewal date to avoid service interruption

[Handy1]

Updating credit card is a mess has been since last year . If you’re in a hurry you can buy payment vouchers from shoppers drug mart and load it *611 to resume service right away . Of course you can always port out to a reliable carrier also so many choices 

[hairbag1]

@Zzc 

go to Shell gas and buy payment vouchers, then dial 611 to add 'em to your account and Resume service. Deal with credit card issue at your leisure.