Cannot log in to iPad data account bc 2FA sends code to phone number that cannot receive messages

[Canmore]

I’ve set up an account for our iPad that needed data access when outside the home. When I try to sign in to this account, it first sends a code to the associated email and after entering that, it sends another one to the phone number that came with that data package. But the iPad does not receive that code.

Need help from PM agent to get access this account as soon as possible. 

thanks

[Canmore]

Thanks so much for your help. I’ve submitted a message. 

really appreciate your support. 

[Canmore]

Thank you so much for your help. I was able to submit a message. 

Your help was much appreciated. 

[Canmore]

Yay, this time it worked. I’ve sent the message. 

Thank you for helping me out. I really appreciate it. 

[hTideGnow]

hi @Canmore 

i think i saw your reply here.  Luckily the system caught it and removed it.  

we are just customers here, don't reply in this open space

you can also click on this:  @CS_Agent 

then click Send Message and send them the message privately 

[hTideGnow]

hi @Canmore 

you were in the right place

at Send to: type CS_Agent

then you can complete the submit and message body and send

like this

[Handy1]

@ In your screen shot , fill out TO like in my screen shot . Type message and hit send message 

or use this link @Canmore 

To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Canmore]

How do I get in touch with someone from PM? I really need to figure this out today. 

[Canmore]

This is what I see. Who do I address it to?

[hTideGnow]

hi @Canmore 

are you able to message support ?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Canmore]

It will send a code to the associated email first and then send another one to that phone number. I’m keen on getting access to that account so I can reset it. 
to make things worse, I need to update my payment method as my CC was compromised and the PM service was cut. I need it back for an event tonight. 

[Canmore]

The email option is there first and then it sends a second code (2FA) to  that phone number.

 I clicked the link to submit ticket, but don’t see an option to do so. 

[Canmore]

It is an eSim

[fixin1]

@Canmore - Is it an eSIM iPad? iPad mini 7th gen, iPad Pro M4, and iPad Air M2 do not have a SIM card slot, but if it does, then remove the SIM card and insert it into a phone to receive the SMS. This is one time.

[Handy1]

@Canmore  Just tap “didn’t get code” and you will get option to send code to email instead and log in that’s what I do for my iPad 

adding you can also take the SIM card out of the iPad and put it into the phone to get the code . Once you confirmed full access for the first time then just use the email option to log in with iPad after that by taping didn’t get code 

[hTideGnow]

hi @Canmore 

try click Didn't receive code and see if the send email option is there

if not, you can ask support to help you to login first.  submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

after you logged in, go to Profile, Manage EverSafe and you can change phone number and redirect the 2FA to default to another phone number