02-25-2024 03:53 PM
Hello!
I get a error everytime I try to change my credit card. What can I do?
02-25-2024 05:17 PM
Almost daily posts of the inability to update credit card information.
Here is some more troubleshooting advice from PM:
If you are still experiencing issues with your card please note these details:
Might also want to try a different web browser, clear cache or incognito mode.
By chance, is your credit card postal code the same as your area code of your phone number?
If you need service right away, you may need to consider purchasing a payment voucher either in store (ie. Shoppers, Canadian Tire, Shell, etc.) or online (recharge.com - service fee applies).
02-25-2024 04:52 PM
@Anlac2351 IF you get an error on the web page and app, you can reach out to CS Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. They should be able to manually update for you.
02-25-2024 04:31 PM - edited 02-25-2024 04:33 PM
I didn’t have any issues updating my CC on the PM app. Just login to the app, tap the + in circle bottom left>Payment>Manage Subscription and change your CC.
02-25-2024 03:55 PM
@Anlac2351 wrote:I get a error everytime I try to change my credit card. What can I do?
Public Mobile has been having many problems processing the additional of new credit cards and charging credit cards. All you can really do is to try later on. You could purchase a voucher if you need to make a payment now.
02-25-2024 03:54 PM - edited 02-25-2024 03:55 PM
Hi @Anlac2351
There have been some issues lately with updating cards. Please reach out to a CS Agent to assist you via the link below. Please note that due to recent promotions, it may take up to 12 hours to hear back from them.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Edit: my spelling is bad today. LOL