Cannot call a rogers network cell phone custumer

[Sammy2011]

The phone will call everything except to a rogers network cell phone.

[hTideGnow]

hi @Sammy2011 just one Rogers number?  try reboot phone or add 1 to the number to dial

[computergeek541]

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@Sammy2011 wrote:

The phone will call everything except to a rogers network cell phone.

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This appears to be an intercarrier routing issue.  Please open a ticket using the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[esjliv]

@Sammy2011 - if you just ported over a number from another provider or activated with a number, this may be temporary. 

Try restarting your phone or perform a reset of the network settings.

If issues persist, submit a ticket to CSA to see if they can help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@Sammy2011 this could be your problem but could also be your friend's.  did you just joined PM or your friend just ported the number?