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Cannot Process Payment

Great Neighbour / Super Voisin

I'm trying to setup a new account and transfer my number from another provider. When I try to process the payment and activate the sim, I get a message, we are unable to process your payment at this time, please try another card. I've tried two different cards, but still get the same message. Both cards are working elsewhere.



Great Neighbour / Super Voisin

I was able to setup my account and process the payment using my old cellphone. Thank you for all your suggestions.

Great Neighbour / Super Voisin

I'm using a Visa Credit Card. I will try all suggested fixes before submitting a ticket. Thanks for you help.

Mayor / Maire

@SteveC2283 - are you using a credit or visa debit card?

Check to see if you have any services on the public mobile SIM card. Insert it into the phone and restart it, anything work?


If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.


Model Citizen / Citoyen Modèle

recheck all your numebrs if you put in the wrong number for your credit card or voucher a couple of time you will need to contact an agent

Mayor / Maire

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.