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Cancelling auto-pay after porting number

Great Neighbour / Super Voisin

I changed providers and ported my number. However, I didn't get a chance to turn off my  autopay and now Public has blocked me from accessing my old account. How do I contact someone to remove my payment info?


I'm afriad of being charged for the next cycle.






Mayor / Maire


When you port out of PM, your account is closed automatically and you can't login anymore.

If you want to have your credit card information removed totally from your account.,. 

Either send a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.

Town Hero / Héro de la Ville

@Deni1 hi if you ported your number you will no longer be charged but if you want piece of mind contact a cs agent here

Mayor / Maire

HI @Deni1   you don't need to do that.  your account is now closed

Mayor / Maire

@Deni1   Once porting is completed, your account is closed and hence you cannot login My Account again


PM won't charge you again.  So, no worry.  For peace of mind, just monitor the credit card, but it should be all good