@mimmo
Is the intention to port your number back to pm? I would change the scenario around and call fido asking how you would port back to fido once you cancel the contract at the "new provider" to give you an idea on how they handle this kind of situation.
Their policy essentially tells you to return the phone to the place of purchase and once it is determined that you meet the eligibility requirements they will process your refund and you will recieve confirmation of the cancellation. That gives the impression that once it is the phone is accepted as a return you may be able to port out your number to confirm the cancellation of your account. You may be still responsible for the prorated amount of your billing period but as long as the phone has been accepted as returnable and is in the process of being refunded the actual cancellation of the account by porting out should be within your control if you are willing to pay the $10 or $20 in account services recieved in order to keep your phone number as your device subsidy contract and your billing are separate entities (except when dealing with a koodo tab).
If you choose to cancel everything and walk away without paying a penny then you have much less control over what happens to your number as it will then just go back to the original provider. If you bought from a retailer ie. TMS then they will also have certain policy conditions you would have to abide by so to make this happen you may want to have your pm activation at the submit payment page as you finalize your phone return.
If you are not satisfied with your Fido mobile device, you can return (or exchange) it to the store you purchased it from, provided the following return criteria is met:
Return period:
✔ In store purchase at a Fido Retail store - Within 15 days from purchase date.
✔ Purchases made on Fido.ca or the Fido call centre - Within 30 days of shipment of the device.
✔ Purchases ordered with Express Pickup – Within 30 days of receiving the device.
Return condition:
✔ Device is in it’s original condition with all accessories.
✔ Must not have any physical or moisture damage.
✔ Device passwords and locks are removed.
Start a return request
Please follow the steps below based on how you purchased your device:
Purchased from other retailer (e.g., Best Buy or other non-Fido stores):
Returns/Exchange | Defective Device Exchange |
- Ensure device meets return criteria above.
- Device must be returned or exchanged at the same store where it was purchased from to confirm your eligibility for return/exchange and receive your refund, and cancellation confirmation.
- Original receipt and documentation is required.
| - Ensure device meets return criteria above.
- Contact the retailer where you purchased the device for further support*
- Defective devices eligible for exchange must be returned to the same store it was purchased from*.
|
* Other retailers may have additional rules and charges for returning devices. Please contact them for more info.
If return or exchange is ELIGIBLE:
Your return will be processed and your account charges adjusted within 4 weeks of the device being received by Fido
