09-19-2022 11:13 AM
09-19-2022 11:15 AM - edited 09-19-2022 11:15 AM
@Ipolius did you see the extra sitting as Available Fund in your My Account? If so, it is better to leave it there and it can be used for future renewal
If PM made a mistake and overcharge you, you can ask for a refund. But if it was just you clicked twice and paid twice, let the extra stay in My Account
To contact PM to discuss if a refund is possible:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there