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Cancel change plan on renewal?

Jb456
Mayor / Maire

Seems like system has changed from last. Previously you could request a new plan for change at next renewal and if you did not want it you were able to cancel the change. How do we do it now or can we?

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @Jb456 maybe is the famous cache problem? try using Incognito/private/secret mode to loginy Account and check again 

fixin1
Deputy Mayor / Adjoint au Maire

@Jb456 - You can still, it is in the Subscriptions And Add-ons page. Also within the Manage Subscription on the Overview of the App you can cancel it also (As seen from these pictures)

IMG_6934.png

And this on web:

Screenshot 2024-02-27 at 7.45.42 PM.png

Once it is past your renewal date you won't be able to switch back unless your plan is available.

Also it may renew at like 2:00 am EST so PST it will be like 11:00 am the day before.

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