@Aman-88 Just to add to what's already been mentioned, a reminder that if you're just temporarily pausing his plan whilst he's out of the country, you must make a payment before the 90 days of suspension are up, otherwise both the account and number will be deactivated. It's recommended to make a payment around the 85th/86th day to deal with any issues.
Are you also the one who activated the account? Then you should also know the password? Or use the Forgot password feature to reset.
Once logged in, just disable Autopay:
Note: If you disable autopay but there is a balance in Available funds enough to cover plan cost, the system will still renew at next renewal date. To stop it, you'll have to use the Suspend service feature (in Lost/stolen page).
@Aman-88 If you have the PM SIM and phone with you, you can use *611 to disable Autopay
If you don't have the PM SIM and phone, you will have to login to My Account and disable it there. You might want to ask him about the My Account login credentials.
Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:
Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.
then scroll to the bottom of the page and select ‘Manage my card’.
you will have the option to eitherselect ‘Remove this card’.
You will need toreview and confirm this change to your account,
and if can't fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,, Click here to submit a ticket↗↗.
or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
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account number,
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Email address,
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