Cancel a phone #

[KRoszko]

How do I cancel 1 of 2 phone numbers on my account?

[slusagm]

if you know the email login for the number you want to cancel, just login My Account, Payment->Manage Subscription, and then turn of "Subscribed" there

but if you don't know the login for that phone number, or you only have one email address to login for the 2 numbers (which means one of the 2 numbers have no login), you have to ask PM to sort it out for you first.   Message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

@KRoszko 

Each Public mobile phone number should have its own account/separate email address.  Do you have two public mobile phone numbers on one account (same email address) ?

[hTideGnow]

hi @KRoszko 

PM is one email for one system.  If you have 2 numbers, you should have 2 email addresses , do you have that?

if you don't know the 2 emails, ask PM, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage