Service not working

[Daisyppwang]

Hi there,

I recently find that I can't make calls but can receive calls.

Can you help me check and solve this problems?

Thanks.

[Daisyppwang]

I just reset networking settings but it's still the same

[Daisyppwang]

I found this issue since this Monday.

[slusagm]

how recent you have the call issue?  if just since yesterday, check the Telus Outage map, there are lots of Mobile issue in Alberta and Vancouver area

https://www.telus.com/en/bc/outages

[hTideGnow]

hi @Daisyppwang 

iPhone 16 is safe

just make sure you are on latest iOS, and have the latest Carrier Profile

Then click Reset network settings and test again

if same, ask PM to refresh account on the system.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Daisyppwang]

I use iPhone 16 pm

[hTideGnow]

hi @Daisyppwang 

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City.   Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

If you phone has VoLTE and is compatible with PM VoLTE, you shouldn't be impacted at all.  Check here:
https://www.publicmobile.ca/en/get-help/articles/volte

But if your phone is not not on PM's VoLTE whitelist, and if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted with no 3G voice service at all
On the other hand,  if the phone has 1900 Mhz,  or it is a Canadian/US model,  it likely won't be impacted as much but the voice calls quality might still degraded.

https://www.publicmobile.ca/en/get-help/articles/850-turndown