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Cancel Service

vycostaa
Great Neighbour / Super Voisin

Hi, I want to cancel my service - it is not what I was expecting. @CS_Agent

3 REPLIES 3

dwh1
Town Hero / Héro de la Ville

Assuming you want to switch to another carrier and bring your phone number with you, there's nothing you need to do to your account at the Public Mobile end.  Just pick your new carrier and have them port (transfer) your phone number from Public Mobile (note: you'll need your account number).  When the porting process has completed, your Public Mobile account will automatically be cancelled.

Do NOT take any steps to manually cancel your account first, because that will make it impossible to port your number. 

BKNS27
Mayor / Maire

@vycostaa 

PM is an online service and everything is done online or website plus you should have some computer and phone savvy. If not, PM is not for you so port out to another carrier.

dust2dust
Mayor / Maire

Just stop paying.
Or:
1. if you want to keep your number then port out the number to another provider and that closes (cancels) the account
2. log in to the account and turn off the subscription and that will stop it from renewing - https://myaccount.publicmobile.ca/en/account/payment/manage-card
3. if you know your 4 digit account pin then dial 611 and 5 and then that pin and then 2 and that will stop it from renewing
Adding - 4. contact support and ask them to cancel. - https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
5. cancel the credit card used here
6. pause the credit card for the renewal night

But, what were you expecting? Why do you want to cancel?

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