Showing results for 
Search instead for 
Did you mean: 

Can’t text

Great Neighbour / Super Voisin

I deleted my eSIM by accident and purchased a SIM card. I can’t send or receive any texts with my phone number. I have an iPhone 11 and Apple keeps saying it’s verifying my # but it doesn’t happen. I have shut off iMessage, shut down my phone, restarted my phone, turned iMessage back on and nothing changed. Any help will be appreciated. I submitted a ticket to PM but no response.


Mayor / Maire

@Washerman   Did you go into your account and enter the physical sim card number there?  Does everything else work?  

Mayor / Maire

HI @Washerman 

you should not have deleted your esim.  Since you deleted, you need to get a new one.  it is now free to get a replacement

so, you just need to download PM app on your phone, go to profile and shop sim card and pick esim and get a new one and  install 

Need Help? Let's chat.