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Can’t sign in

RKSp
Great Neighbour / Super Voisin

Lost my PM telephone number when I was abroad and using a replacement phone in another country. I can’t sign in to my account as nothing happens at correct sign.  2 factor authentication is using my email instead of lost tel. number to send a code.

2 REPLIES 2

Handy1
Mayor / Maire

@RKSp  Are you in the US ? Any other country other then Canada and the U.S. public mobile won’t work only has roaming in the U.S. . So if your in the states you can contact support to try and help otherwise you may need to just get local pre paid SIM card in your destination until your back home to get fixed . 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

hTideGnow
Mayor / Maire

hi @RKSp 

did you try clicking "Didn't Receive code" and see if emai is an option

if no email option, then you will need PM support agent to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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