Can't sign in account

[nguyenthimyle]

My husband cannot Complete Activation of his account. He purchased to new subscription and cannot link to account. 

[softech]

@nguyenthimyle Step 5 is phone number choosing or porting.  It is unusual to got stuck there.  But support can sort it out, please message them: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[nguyenthimyle]

My husband already downloaded PM app and went as far as step 5 of activation. He's not able to go any further. He tried to sign in again and still not successful. He purchased new subscription of Canada-US plan and that was when the problem started. His account is under same last name as me , Do, and same address on Dundas St. 

[hTideGnow]

hi @nguyenthimyle please ask him to message support then, support will help him to complete the activation 

[nguyenthimyle]

He cannot get pass the Complete activation area. The problem started when he purchased a Canada US plan and cannot link the new subscription to his account. 

[hTideGnow]

hi @nguyenthimyle 

is your husband using the app to complete the subscription?  If not, please ask him to download PM app and try login 

if same, then you will need support agent to help..  Please message them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437