Can't remember email address or password only phone number

[Karmen1]

I can't get into my account.  The email is not working. Can reset my account with my phone number and address? Help please.

[darlicious]

@computergeek541 

Thanks! But you missed one? Maybe you want to move my post as well? Thanks.

[darlicious]

@computergeek541 

Can you please merge these posts into the thread already created by the above user. Please and thank you!

[darlicious]

@Karmen1 

Are you currently suspended? If you know the four digit account number and you have a card registered for auto pay you can use 611 to make a payment using your credit card to reactivate your account. Alternatively you can pay using a public mobile voucher and not need your 4-digit account number to use 611 to make a payment. Here is some information on alternative forms of payment...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

Once you make a payment and reactivate your account you can then receive the verification text rather than an email to access your account. Then you can deal with figuring out your email or changing it with customer support at a later time if regaining your plan services is first on your mind.

[Yummy · Accepted solution]

If password reset does not work for you, contact agent to update your account.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[softech]

@Karmen1 if you already try Reset Password and that didn't help, open ticket with PM support to reset password or changr email addresss 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there