Can't receive/make calls

[Saad2024]

Why?

[Jaybyrd]

Also, if you are an existing customer, how many bars of service do you currently have, or are you in an area you typically could make/receive calls?

[Jaybyrd]

Im not currently having issues, however CS_AGENT will likely be able to help. 

Use this link to start a chat:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hTideGnow]

hi @Saad2024 

new subscribers and requested porting?  Did you get a text from the old carrier, did you reply Yes?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[slusagm]

are you new customer and requested porting? did you approve the port request sent by your old carrier to your old sim ?

[eddieO]

@Saad2024 are you a new customer that just setup an account or are you an existing customer that had services working before? Are you able to send/receive text messages, is data working (without using WiFi)