Can't phone or text

[Krissii]

My phone has stopped working after 2 years with Public Mobile and so has my daughter's?? No issues with paying by credit card for the last 2 years. Payment due today. No payment has gone through - not sure what's going on?? Need phone sytem turned on ... please.

[hairbag1]

@Krissii 

is talk /text working right now or has service stopped altogeather ?

[softech]

@Krissii 

the Autopay didn't work for whatever reason.  Please use this link to top up enough money to trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

(since you have two accounts, please use browser with Incognito mode so the system won't run into problem with browser cache)

[hTideGnow]

HI @Krissii 

Subscribed just mean the Autopay supposed to kick in, but it didn't in your case

Check if you have a button Pay and Resume Service to make a payment

if not, try to turn off Subscribed, then logoff and login back on in 5 mins to turn on Subscribed again to see if the system will try to charge you

[Krissii]

The cycle date for both accounts is the 1st to the 1st of each month. It says that I am subscribed, auto renewal is ON and the next renewal date is today Oct 1st and auto pay is on... but I guess I can try paying as a separate step.

[hTideGnow]

Hi @Krissii 

please confirm the account status using the number above (call from another phone)

or if you want to ask support agent to check, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Krissii]

I need to out in a ticket so an actual customer service person can help resolve this. This isn't acceptable that I'm without a phone and so is my daughter 😞

[hTideGnow]

HI @Krissii 

it said Subscribed, but what is the cycle date? please check again

also, you can call 1855-4PUBLIC and enter your phone number to confirm the account status

[Krissii]

It says that I'm subscribed and it has my correct credit card listed. It seems like it is a different issue not related to payment :(.

[hTideGnow]

hi @Krissii 

yes, automatic payment should work, but it fails occasionally.   Login both your accounts and check (Please login using Incognito/private/secret mode on your browser to avoid cache problem), and check the account status and make payment manually

[Krissii]

Should automatically come off my credit card each month. Last payment September 1st... today's October 1st..

[hTideGnow]

HI @Krissii 

so, no payment has gone through?  Then it is a payment problem and account got suspended.  did you login to both account and make a payment?  Click Pay and Resume service to pay