11-14-2022 03:29 PM
There was a bill address error and couldn't pay for months. Now I can't use my cell service or get help from call centre as well. What is the best and fastest way to pay my bill? can't even find a way online.
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11-14-2022 03:34 PM - edited 11-14-2022 03:39 PM
@379ljy Are you able to log into your account using incognito mode? Then you should be able to Reactivate the account by making a manual payment from the CC.
edit: of course, as noted already, as long as the account wasn't suspended fro more the 90 days without payment.
11-14-2022 03:32 PM
@379ljy As long as your account has received a payment within the last 90 days (if suspended), then you should be able to add a voucher by dialing 611 on your phone. Vouchers can be purchased from 7/11, SDM, London Drugs or Shell or even recharge.com will email the voucher for a fee.
11-14-2022 03:32 PM
I would like to pay with my credit card. but thanks.
11-14-2022 03:32 PM
How many months? If you haven't paid in over 4 months (and you didn't have a balance) then the account will be closed/deactivated. You would need a new sim and start a new account.
11-14-2022 03:31 PM
Go to Shell gas or Walmart and get enough payment vouchers to cover plan costs...then dial 611 to add them to your account. Deal with credit card info later.