@chubruno wrote:
Hello,
Just wondering if this is happening to everyone. But the autopay failed to renew my subscription. When I go to pay manually, it just says "Sorry, we're not able to process your payment at this time. Please try again later." and now my phone plan doesn't work, no texts, no calls.
Help!
Hello @chubruno
The Public Mobile website and apps have known cache issues. Try clearing your cache and restart your browser and then go into Incognito mode. If that doesn't work, try using a different browser. Before you try logging into Public Mobile, clear the cache first as a precaution and try that browsers incognito mode and try again. If all those don't work, reach out to PM to get them to assist.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
