Hey @Dorothy001
My neighbor experienced this a few weeks ago and couldn't figure out why. So I helped her with some trouble shooting and thankfully, it was the first one on my list.
Is your account paid up? Sometimes credit card expire and we forget to update. You can check your account online or on the app to verify it's paid up.
If paid and up to date, have you tried restarting the phone?
If that doesn't work, do you have another phone you can try the SIM card in and test to see if you're still experiencing the same issues?
And finally, sometimes you just need a network reset done by Public Mobile CS Agents on their end to resolve things as a final effort. Here is how you can reach them.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
