@ArleneMacIsaac wrote:
I set up my account 2 weeks ago and not a dam thing works on my phone I want a refund , so i can go to another service provider as this is ridiculous so called customer service. How do i get a refund, I paid $74. I want refund ASAP as this is a joke of a phone company... do you detect some frustration... anger yup. I feel like I should report this as my money was taken and I have no service
Hi,
Sorry you been having problems for sometime. I did go through each and every post you made on the community and do not see anywhere where you described what has happened and what you have done to rectify it.
This is a subsidiary of Telus with customer service clearly defined on the website. The community is customers just like you, with a lot of knowledge and experience.
I suggest starting a new topic (Do not put you problem in someone else' post), describe exactly what is happening, what you have done and include any information that you consider pertinent. Also when you receive a response requesting more information, this is to further diagnose your situation, I recommend answering these questions to the best of your ability. If you need clarification on any questions just ask!
