Can’t make calls or text!

[Slayqueen]

My subscription was until October 24, which is today.
Early this morning all was fine but now I’m unable to talk or text. I have updated my account with a new credit card today but it doesn’t say that I owe anything on my account. Should the payment go though today, the last day of service? Is that the issue that it couldn’t go through the old credit card? When will it try to process the payment again?

[Slayqueen]

Thank you so much! That link got me where I needed! All fixed. 

[Handy1]

@Slayqueen  Right sorry I should have said it will use that towards it , but if your scroll down @softech  left a link that will take you right to the spot on website to make payment 

[softech]

@Slayqueen 

then please use the link above to load enough money ($57) more

again, this is the link :  https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Slayqueen]

My bill is $102 so the $45 isn’t enough to make the payment but it’s not showing I need to make one either. I can’t find anywhere to make a payment. 

[slusagm]

I think @Handy1  was right, you have $45 available fund

what you need to do now is to put your account to Lost/Stolen first (From Profile page, click Report Lost/Stolen Phone Button).  Then Logout and log back in and undo the Lost/Stolen.  The system should then renew 

[Handy1]

@Slayqueen  .you have the funds sitting in available  funds the system will use that  to make your manual payment .and then reboot the phone 

[slusagm]

cycle ends on Oct 24, I don't think it got renewed

[softech · Accepted solution]

@Slayqueen 

you need to manually payment to resume service if autopay fails

Login to My Account using browser with Incognito mode, click Pay and Resume Services to make a manual payment

if you don't see such a button, use the following link to go to the Add Fund to account page, load enough fund (Add $45 in your case) for the system to renew your service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

After you make the payment, logoff from My Account and reboot the phone and test

[Slayqueen]

 

[Slayqueen]

No I don’t see anything like that 

[slusagm]

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@Slayqueen wrote:

It doesn’t show that I owe anything yet but it does look like the data has been renewed like I’ve started a new cycle rather than being on the last day of a 90 day cycle. 

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what does it say for cycle date? post a screenshot

[slusagm]

do you see a button Pay and Resume service?  click that and make a payment that way

[Slayqueen]

It doesn’t show that I owe anything yet but it does look like the data has been renewed like I’ve started a new cycle rather than being on the last day of a 90 day cycle. 

[Handy1]

@Slayqueen  Try reboot the phone first . And if you check payment history did the payment go thru ? 
if not you will need to make manual payment on the payment page