Can’t make any calls in or out.

[khdaynes]

When I call out it beeps 2x and won’t put call through.  Incoming calls same thing 2 beeps and disconnects. I can text. 

[will13am]

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@softech wrote:

True @will13am    I missed that part, look like an account issue

there is another person report the same thing, I hope this is the the problem of the week   😞

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Maybe it is pure coincidence here and no causal factor involved.  Twilight zone stuff!

[softech]

True @will13am    I missed that part, look like an account issue

there is another person report the same thing, I hope this is the the problem of the week   😞

[will13am]

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@softech wrote:

@khdaynes   usually putting your PM sim in another phone would force a sim reprovision, but it didn't work

You said you changed your phone to 3G only, but do you remember does the phone connect to the network at all when you changed to 3G? If it cannot connects to 3G network, it is likely a local 3G network issue and hence you are not getting calls or not able to make calls

Either way, open ticket with PM support and they can reprovision your sim and confirm if there is any outage there

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

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/

[will13am]

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@BKNS27 wrote:

@khdaynes 

Did you power off the phones before swapping the SIM?

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SIM cards are hot swappable although it is not something that I would do.  

[softech]

@khdaynes   usually putting your PM sim in another phone would force a sim reprovision, but it didn't work

You said you changed your phone to 3G only, but do you remember does the phone connect to the network at all when you changed to 3G? If it cannot connects to 3G network, it is likely a local 3G network issue and hence you are not getting calls or not able to make calls

Either way, open ticket with PM support and they can reprovision your sim and confirm if there is any outage there

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[khdaynes]

My sim does not work in other phone. 

The other phones sim does work in my phone 

so not a phone issue.

[khdaynes]

Yes

[BKNS27]

@khdaynes 

Did you power off the phones before swapping the SIM?

[khdaynes]

Got the SIM card out and tested in another phone. It does NOT work. Put their sim in my phone and my phone works. Not a phone issue. I also confirmed I can send data msg (wifi off). Opened a CS ticket. Waiting for someone to help me. 

[will13am]

@khdaynes , it sounds like some kind of provisioning glitch with your account that affects calling.  Actually I had a similar issue with one of my accounts not that long ago.  I was going to follow up with a support ticket the following day.  Serendipitously, I had a renewal for the next day and in the morning, all is well again.  Problem never reoccurred.  You could put in a support ticket and have the issue looked at or check again tomorrow morning and put in a ticket then if the problem is persistent.  

[dust2dust]

Sounds like device to me since other customers with you have no problem.

Try a paper clip. Might still be too big. Try a blunt needle (you don't want to ram such a small point too deep).

If you can get the tray out then try another sim in your phone and your sim in another phone.

[Ricardkyla]

No. I don't have another phone. Like the other guy said, I've been making calls all day and then it just stopped

[Handy1]

@Ricardkyla  Are you able to try your SIM card in another phone to see if services are working properly 

[Ricardkyla]

Exact same issue happening to me

[HALIMACS]

@khdaynes 

Try manually switching to 3G on your device and try calling again.

Also try the Public Mobile SIM card in another device to see if you still have the same calling issues.

[Handy1]

@khdaynes  Get support to investigate 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[khdaynes]

When I do an outgoing call. I get 2 beeps and disconnects. Incoming calls beep and disconnect the caller. 

My account is active. My bill does reset Mar 2 on autopay, credit card is up to date. Text is currently active so my account is still “active” and working.  

Troubleshooting completed:

Restarted phone

Toggled airplane mode

Reset network settings and tried 3G

Confirmed no outages in my area. 
Other 2 people with Public mobile accounts in my household are not having an issue except to call me. 

I don’t have the tool to swap sim right now - do I really need to do this??  I made numerous calls earlier today both in and out and was not having any problems. 
phone says “Public mobile “ in top left corner with 4 bars.

[khdaynes]

Account active. Bill resets Mar 2 on autopay. Text works so still working. 

All done:

Restarted phone

Toggled airplane mode

Reset network settings and tried 3G

No outages in my area. 

I don’t have the tool to swap sim right now. 
phone says “Public mobile “ in corner with 4 bars. Text still works. 

[khdaynes]

All done:

Restarted phone

Toggled airplane mode

Reset network settings and tried 3G

No outages in my area. 

I don’t have the tool to swap sim right now. 
phone says “Public mobile “ in corner with 4 bars. Text still works. 

[esjliv]

@khdaynes - can you check to see if your My Account is showing Active status, or call 611 to check?

If Active, try:

• restart your phone
• toggle into and out of airplane mode
• remove the SIM card and try it into another phone to see it if works
• perform a Reset of the device's Network Settings
• Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

Try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if this helps.

[softech]

@khdaynes try to reboot once 

if it does not work, try to change the Preferred network type or network mode to 3G or WCDMA and see if it helps