Can't make a phone call

[ruben1679]

I have 100 minutes per month, probably used 30 minutes last 30 days. Can't make anymore call now.

[cellphoneuser1]

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@ruben1679 wrote:

I have 100 minutes per month, probably used 30 minutes last 30 days. Can't make anymore call now.

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100 outgoing minutes isn't much. You know better than I do how much was used but I think people underestimate minutes used, especially if they are short calls. Minutes are rounded up.

[popping]

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@ruben1679 wrote:

I have 100 minutes per month, probably used 30 minutes last 30 days. Can't make anymore call now.

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@ruben1679 

Just double check your minutes usage line on your overview page after login.

I have the 100 minutes plan too.  My overview page is showing I have used 73 minutes out of my total 100 minutes.  If you don't see this line, you had used all 10  minutes.

• Data & Add-Ons	Amount Used
  100 Minutes Canada-Wide Talk	73  /  100 MIN
  1GB Promo	102.004  /  1024 MB
  250 MB at 3G speed	178.262  /  250 MB

[totalUser]

Hi @CS_Agent  and @Alan_K 

There seems to be a problem with $15 plan that affects at least 3 people, where they are told they don't have any minutes left but they used very little. There was one yesterday where person made only handful of 1 minute call me back calls

[geopublic]

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@ruben1679 wrote:

I have 100 minutes per month, probably used 30 minutes last 30 days. Can't make anymore call now.

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@ruben1679  When you dial 611 from your phone, what happens?

[ChuckYeah]

@ruben1679 Log into my account and see if your minutes are still showing on the overview page. When is your renewal date?