Can't make a payment through visa creditcard and debit card

[Frausu]

Try to make a payment through visa creditcard and debit card but not working. Transaction is unsuccessful. The cards are fine, just did purchases somewhere else. Payment due tomorrow. 

Is there someone can help? Otherwise will have to switch to other carriers..

[esjliv]

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@Frausu wrote:

Try to make a payment through visa creditcard and debit card but not working. Transaction is unsuccessful. The cards are fine, just did purchases somewhere else. Payment due tomorrow. 

Is there someone can help? Otherwise will have to switch to other carriers..

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Hello @Frausu ,

If all the suggestions you have been giving are still not working for you, ask Customer Support to help.

Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
Private message the Customer Support here (usually slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Anonymous]

@Frausu 

they accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards.

can you try different card...

[BlueB]

@Frausu 

Pure debit cards are unlikely to work with Public Mobile, whereas "Visa Debit" cards actually go through the Visa network (like a credit card) so those usually work.

The issue we think is with Public Mobile's system, which glitches sometimes.  Were you able to Remove, Re-Add, then do a Manual transaction to test?

[Frausu]

I've tried using different browsers and on cell phone. None of them is working. I have the correct path leads to the payment. I don't think buying voucher monthly is a sustainable plan.

Thank you!

[Frausu]

I used it to pay the last month which is fine but not working with the same card this month. So is with debit card.

[Frausu]

Thank you. The info is correct and just made a payment via other channels so should not be  the card issue.

[BlueB]

@Frausu 

Public Mobile has a bunch of stuff that is glitchy at times.  Along with ensuring that all information is correct, I'd remove + add your credit card like @Anonymous suggested.  Then, try doing a manual $1 top-up to see if it works.  If yes, then it should work going forward for Autopay.

In the meantime, prepaid vouchers are available from many online and retail locations (eg. London Drugs, CCS, etc) that can hold you over until you get this figured out.  With a voucher, you can easily add to your balance via 611.

[BKNS27]

@Frausu 

I would try clearing your browser and login your Self Serve account. Also go on AutoPay so you don’t have to worry about payments in the future.

Worst come to worst, go pickup so Top up cards from your local PM serve provider.

[hairbag1]

@Frausu...another payment option is vouchers purchased at retail outlet like London Drug or Shell  Gas stations. After you buy, dial 611 to add them to your account.

You can also get on-line vouchers from Ding.com or Recharge.com.

[Anonymous]

@Frausu 

you can Remove your credit card and Logout and

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here 

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to  Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%...

[softech]

@Frausu  is there a card already setup on your Account?  If so, was this card used to pay PM before and just stopped working this month? or is this a new card you try to put on the system?

[Dunkman]

@Frausu 

The payment system is finicky at times.  Make sure that the name and address in billing section exactly matches your credit card information.  If apartment number, leave that section blank.  Also can try again in one hour with a different web browser, clear cache or incognito mode.