Service auspended

[Pawli]

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

[esjliv]

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@Pawli wrote:

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

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Hello @Pawli ,

If you successfully updated your credit card on your account, you can also make a payment by calling 611 to get your services up and running

[Anonymous]

@Pawli 

try this

1. Add Funds to your Plan Amount through Self Serve  
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" BUTTON
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

7. what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

[JK8]

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@Pawli wrote:

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

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Can you make a manual payment in self service. Choose other and pay for the cost of your plan. Click the reactivate button if there is one.

[dabr · Accepted solution]

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@Pawli wrote:

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

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@Pawli    You may need to log into your self serve account and click the Reactivate button, perhaps a couple attempts maybe necessary.  

Make sure to clear your browser cache/cookies and use incognito mode before logging in.

  If that doesn't push the payment then try making a manual payment of amount due by clicking the Payment tab.