Can't make a call to the USA

[Fabian3]

I purchased a add-on but it states I have no minutes eventho my usage plan states I'm good for 15 days

[Fabian3]

Thank You

Cheers

[TheSterlinger]

If what @Phil_Adelphus  said is correct then you must purchase the Long distance plan. https://www.publicmobile.ca/en/get-help/articles/long-distance-add-ons

[Phil_Adelphus · Accepted solution]

@Fabian3   It sounds like you bought a US roaming add-on instead of the long distance calls to US from Canada add-on?  Assuming that's the case contact customer support and see if they can switch add-ons for you.  Send a private message via this link and monitor your community inbox for a reply

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437