Can't login

[Johnw53995]

I couldn't log into my account, so I had password reset. After logging in the account, don't know why I can't see details in my account, instead it shows all the boxing promotions.  I purchased a new plan, it seems like I have made a new account, so what would happen to the existing account.  I should have been able to log in my account, then just change the plan within my account.  I am worried about the current account and the new account both exist, then I have to pay for both plans. 

Please help 

[hTideGnow]

HI @Johnw53995 

usually around an hour or two. If you waited 3 hours and no reply in the Community inbox, please message them again

[Johnw53995]

Thank you 👍, do you know how long does it take to get response?

[Johnw53995]

Thank you 👍

[Handy1]

@Johnw53995  Please submit ticket with support to get straightened out 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

@Johnw53995 

did you actually go via payment section?  it does sound like you accidentally created another account.   I suggest you to submit a ticket with CS agent for help.  Please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437