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Can't login and E-sim not working

jakey2
Great Neighbour / Super Voisin

E-sim will not work. Pixel 3. Have tried restarting and a litany of other things.

I'd like to order a physical SIM card instead, but it keeps asking me to confirm my identity via a code sent to my number before it will let me log in. Obviously I can't receive them as my e-sim will not install so I'm kind of stuck in limbo.

4 REPLIES 4

BKNS27
Mayor / Maire

@jakey2 

Just click on Resend Code/Didn’t Receive Code then have add be it sent by email.

I recently help my friend with the same issue and it worked for him.

hairbag1
Mayor / Maire

@jakey2 

see if there's a Mobile Klinik in your area as they sell the Public Mobile sim cards...about $10 I think.

jakey2
Great Neighbour / Super Voisin

Thanks ( ")b

 

Handy1
Mayor / Maire

@jakey2  Be quicker to pick SIM card up from Telus /koodo store or order from Amazon and ask support to sim swap the number for you 

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: E...

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