Can't log in

[sabrinashaw]

My phone plan is about to expire in a week and I cannot log into my account due to it saying wrong username or password when I have not changed anything. I just need help logging into my account to approve my payment as my last credit card expired. I have tried several times to reset my password but I cannot get in. I need my password reset and I believe I will require assistance to do so. Thank you very much.

[Handy1]

@sabrinashaw  So I would reach out to support with link provided and demand a fix . This has been going on to long . Many are faced with this same situation 

[sabrinashaw]

yes but my problem is I need to get in and access my account to update my credit card information and I still wouldn’t be getting in

[BKNS27]

@sabrinashaw 

Your user name is your registered email address. If you clicked on forgot password, you will get an email to reset.

[Handy1]

@sabrinashaw  You can buy payment vouchers from 7-11 shell gas or shoppers or for a fee . Recharge .com and load the funds *611 to resume service right away if in a hurry . But to 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437