Can't log in to speak with agent or ge ticket

[Paulraposo]

Chip was empty and had to change providerI need help to geta refund on the plan I bought for 45.oo can someone help me

[slusagm]

just message PM and if the service was never setup properly , we know that PM will usually provide full refund

[Paulraposo]

The problem is that I can't log in because my chip is defective

[Paulraposo]

I already changed provider I just want a refund

[eddieO]

@Paulraposo if you are looking at refunds or account related changes you will need to reach out to a CS agent. You can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[slusagm · Accepted solution]

what is Chip was empty? 

you might not need to change provider, PM can help to fix it.  But you need to message them first here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437