Can't log in to make payment

[Rob_Gaebel]

I can't log into my account to make a payment

[Rob_Gaebel]

No, seriously, you're wrong. I've been a monthly customer for years. You really should listen to others; you do not have the inside track on this. I have never been a prepaid customer, ever. I get my bill for the month at the end of the month DATED for the month that just ended.

This isn't worth embarrassing yourself over.

In any event, I'm done with Public. You don't go conjuring fake charges of fraud against a good customer for years and expect to keep that customer. Especially with that draconian, "slitting their own throat" overreaction, making it impossible to pay one's bill.

[hTideGnow]

HI @Rob_Gaebel 

No, you were mistaken.  There is only one kind of service here, Prepaid.  The prepaid can be 30 days or 90 days

For Telus family, only Telus and Koodo offers both Prepaid and  Postpaid services.  Public Mobile only one and only one service, Prepaid 

and you talk about the separate logins, there is no such thing on the main page.  If you insists, kindly post the screenshot and link

[Rob_Gaebel]

No. You're mistaken. They have a monthly subscription service as well. Don't believe me? Go to the main page. It has a separate login from prepaid and monthly subscription members.

You seem to have a lot to learn about this carrier. But I assure you, they have both. I had been a monthly customer for over 7 years, and they lost me with this nonsense.

[hTideGnow]

HI @Rob_Gaebel 

PM is a prepaid carrier and all of us are Prepaid customers, not a postpaid customers like other service

you should check why there is a charge back from "somewhere", ask your bank. This could be dangerous if your charge got randomly reversed.  You are lucky it was just a phone service, it would be worst if the random reverse was on other services or some government payments

[Rob_Gaebel]

But I didn't do a charge-back. They conjured that from somewhere. And I was a monthly customer, not a prepaid account. This is all a blunder on their end, and when I told them that, they doubled-down on the error.

I'm done with Public Mobile, for good.

[hTideGnow]

HI @Rob_Gaebel 

this is not unusual and you cannot blame PM for that.  PM is a prepaid carrier, some will take advantage and reverse the payment to try to enjoy a month of service. Hence PM has to be tough with that.

if you were somehow made a mistake reversing the charge, you should have explain to PM and try to find a solution.  And of course, you should have worked with PM earlier instead of going directly with the credit card for a charge back

[Rob_Gaebel]

Public Mobile has lost a customer, because they conjured some nonsense about a returned payment and locked my account and payment card for a year. I guess they hate making money so much they can afford to lose customers to silicon hallucinations and doubling-down on errors on their end.

[Handy1]

@Rob_Gaebel  Did you try forgot password option and try with new web browser incognito mode /private mode or from another device ? Can also try the app instead too . But if in hurry you can buy payment voucher from shoppers drug mart 7-11 shell gas station and load the funds *611 to resume services right away . 
if you can still not get logged on after all that ask support to help 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Rob_Gaebel 

if in a hurry...go to Shell gas and get payment vouchers for Public Mobile, then dial 611 to add them to your account,

[computergeek541]

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@Rob_Gaebel wrote:

I can't log into my account to make a payment

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Payments can also be made by dialing 611 from your cell phone.  Is there an error message while trying to log in?