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Can't log in to make payment

Rob_Gaebel
Great Neighbour / Super Voisin

I can't log into my account to make a payment

 

3 REPLIES 3

Handy1
Mayor / Maire

@Rob_Gaebel  Did you try forgot password option and try with new web browser incognito mode /private mode or from another device ? Can also try the app instead too . But if in hurry you can buy payment voucher from shoppers drug mart 7-11 shell gas station and load the funds *611 to resume services right away . 
if you can still not get logged on after all that ask support to help 

submit ticket with support . using the chat bubble bottom right of screen 

 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hairbag1
Mayor / Maire

@Rob_Gaebel 

if in a hurry...go to Shell gas and get payment vouchers for Public Mobile, then dial 611 to add them to your account,


@Rob_Gaebel wrote:

I can't log into my account to make a payment


Payments can also be made by dialing 611 from your cell phone.  Is there an error message while trying to log in?

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