Can't hear calls since switched to 5G

[Melanie1111]

I've been having problems for the last week where some callers can't hear me when I call them or they call me. The only thing that has changed is my phone plan. I switched to 5g

[hTideGnow]

HI @Melanie1111 

To reset the network settings on your Samsung Galaxy A71, go to Settings > General management > Reset > Reset network settings

And which province you are in?

A71 is not a phone on PM's VoLTE whitelist.  So, while you data and text is using LTE and 5G, your voice calls are still using 3G.    With PM re-aligning some 3G bands, people would have have problem with voice calls in some area.  So, you will probably want to check for new phone sooner than later (afterall, your phone is around 4 years old now)

[Melanie1111]

I have a Samsung A71 5G. I have rebooted it and still not working. How do I reset the network settings?

[hTideGnow]

hi @Melanie1111 

what phone do you have?

Try Reboot phone and Reset Network Settings first

[Chalupa_Batman]

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@Melanie1111 wrote:

I've been having problems for the last week where some callers can't hear me when I call them or they call me. The only thing that has changed is my phone plan. I switched to 5g

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I would keep it on automatic and let it choose for itself. But something else you could do is do a Network Reset on your phone and then reboot it. See if this can resolve it. If you still need help, CS is available.

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